Return Policy

REFUNDS / RETURNS / EXCHANGE POLICY

We are unable to issue a refund while your package is on its way to your chosen destination, however, when your package arrives if you are left unsatisfied and the item has not been opened or used (Exclusion for damage during shipping) Then under Promise* a customer may return the product to our FLORIDA WAREHOUSE within 30 Business days of receiving the item and request a REFUND.

[Please make sure that your name and order number is written on paper in the return order so we know who sent the order.]

 Contact Us: If you ever have any questions or discrepancies please reach out to us via email we have 24/7/365 Ticket and Email Support. Please contact us if you need assistance at... support@thetrendportal.com

 

SHIPPING AND DELIVERY

Here, our goal is to offer you the best shipping rates, and fast delivery no matter what part of the world you are in. Often times we are sending out hundreds or thousands of packages to happy customers around the world. Since most of our products are highly unique and not found in stores, it can take a long time to get them especially after an influx of orders.

As a rule of thumb, the shipping can be broken down into two parts: Processing time: order verification, checking and packaging. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer process the orders, which takes an additional 2–4 days.

Shipping time: this is the time it takes to get from our warehouse to your home. International shipping usually requires 15-20 days, while USA orders can take less time. Almost all orders are sent out with yunexpress, which works with US postal service product's. This means you get a tracking number you can follow up with.